dispatchers in the 9-1-1 communications center

9-1-1 Communications Center

The Rutgers University Police Department (RUPD) has completed a transition of all existing public safety communications for Rutgers University -Newark and Rutgers Biomedical and Health Sciences (RBHS) at Newark to the University's 9-1-1 Communications Center.  While physically located in New Brunswick, the center is a shared resource.  The center is equipped with the latest in public safety technologies including: enhanced 9-1-1 capabilities, real time monitoring of burglar and fire alarms, as well as the most current public safety radio communications standard available today.  The RUPD is continuing to work with the Office of Information Technology as well as several telephone providers to upgrade and enhance campus telephones within the City of Newark to ensure emergency 9-1-1 calls reach the University's shared 9-1-1 Communications Center.  During this process, 9-1-1 calls from University facilities in the City of Newark will continue to be answered by a municipal 9-1-1 center.


The 9-1-1 Communication Center at Rutgers serves as a Public Safety Answering Point operating 24-hours a day to receive 9-1-1 calls and, as appropriate, directly dispatching emergency response services or transferring and relaying emergency 9-1-1 calls to other public safety agencies. Responses to calls for service will continue to come from the existing Rutgers Police Department location nearest you.

When to Dial 9-1-1
Police | Fire | Medical

To report a crime at your local Rutgers Police Department or to view location specific public safety information, go to:

Computer Aided Dispatch (CAD)

The CAD system assists the RUPD with:

  • Receiving and managing emergency calls
  • Supporting telecommunicators by providing fast access to vital safety information such as the closest cross streets to emergency responders en-route, pertinent historical information related to the calls at the address (past responses, medical conditions, known hazards, etc.)
  • Ensuring appropriate public safety responder is disptached to the 9-1-1 call

Public Safety Radio Communications

Rutgers Public Safety operates on a P-25, 700 MHz digital trunked radio communications network statewide.

P-25 is the most current public safety communications standard available today that enables interoperability among various jurisdictions from local to county to state and federal.

Public Safety Alternate Phone Numbers

The telephone numbers for the University's 9-1-1 Communication Center have not changed. You may download a printable PDF of the Rutgers Police emergency and non-emergency lines.

Departments are advised to check their internal telephone systems and communicate to staff what prefix (i.e. 9, 8, etc) is needed to obtain an outside line in order to dial 9-1-1.  Likewise, departments are advised to ensure any speed dials for emergency services (police, fire, medial) have been correctly programmed.